![]() If you’re concerned you might have given a fraudster your details, find out how to get your money back after a scam. If you've come across a scam, take a look at our guide to reporting scams to the right organisation. Genuine emails tend not to use alarmist deadlines. Don’t be rushed A scam email will often try to rush you into acting before you’ve had time to think things through. If this detail is absent, the email may be a fake.ĥ. Check the file details closely The genuine email should reference the exact programme, movie or music track confirmed as shared illegally online, quoting the date and time that this happened. Is your ISP information present? A scam email could include the logo of your ISP (eg BT or Sky), but it shouldn’t be able to quote your unique customer number or your full name. The real email should take you to your ISP’s account area or special Get it Right information page.ģ. Be careful with links Hover over any links within the email with your cursor to see where they will take you (when you do this the url will display in the bottom left-hand corner of your web browser), but do not click on them. ![]() Ignore any email that demands you need to pay.Ģ. Ignore emails asking you to pay The genuine emails from the Get it Right initiative are intended to be educational only and will not ask you for money as a penalty. Here are our top tips to take into consideration if you think the email you received is from a scammer:ġ. If you see an email in your inbox or junk folder threatening you with legal action or financial requests for illegal downloads, this will not be a genuine email from the Get it Right programme. If you receive an email claiming that you must pay an on-the-spot fine or penalty, be aware this is probably a fraudster. It’s likely that scammers will produce copycat emails, including some which may demand that recipients pay on-the-spot fines for alleged wrongdoings. If they have used your wi-fi to downloaded files illegally, it is likely that those files are now being uploaded and shared with other users.įinally, be certain that you’re dealing with a genuine email. This could be a younger family member, or even a nearby user (such as a neighbour), who has accessed your wi-fi. ![]() You should also speak to any family members who may have been using your internet connection recently to download items. If you receive a warning email from your ISP and you’re certain you’ve done nothing wrong, there are some steps you should take.įirst, double-check that your wi-fi network is secured by a password.Įven if you yourself have never shared or downloaded a file illegally, it’s possible that someone else using your connection has done so. ![]() Importantly, these warning emails will never threaten you with a financial penalty or certain legal action. The emails are being sent as part of an initiative to tackle illegal sharing and uploading of content as well as trying to encourage people to get their content from genuine sites and sources. It will have branding and links to the official Get it Right from a Genuine Site information page, where readers can learn more about the email, any other recent file sharing and uploading that may have occurred and where to find legal services. It will also state the time it happened and will confirm that the file is an unlawful copy. The warning email will notify the account holder about the specific TV programme, film, song or digital e-book that has been uploaded and shared. ISPs such as BT, Sky Broadband, Virgin Media, TalkTalk, Post Office and Vodafone UK will be sending these emails to the person named in the household as paying for the broadband account. ![]() Online users suspected of illegally sharing and uploading videos, music and other copyrighted material to other users will start to receive warning emails from their Internet service providers (ISPs) from January 2017. Caution emails from Internet service providers ![]()
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